Frequently Asked Questions (FAQ) – MechMaxx

Q: What does MechMaxx specialize in?
A: We provide affordable, high-quality industrial and agricultural machinery—including small engines, farming equipment, and tools—for small businesses, farmers, and DIYers.

Q: Where is MechMaxx based?
A: We’re a U.S.-based company with 4 warehouses nationwide for fast shipping across 48 states.

Q: How long has MechMaxx been in business?
A: Since 2019, built on a decade-long vision to deliver reliable, budget-friendly machinery.

Products & Quality

Q: How do you ensure product quality?
A: Every machine undergoes rigorous testing and certified inspections before shipping.

Q: Do you sell replacement parts?
A: Yes! We offer genuine parts for most equipment—contact us for availability.

Q: Can I request a product demo or specs before buying?
A: Absolutely! Call/text 315-750-4008 or email info@mechmaxx.org for details.

Ordering & Shipping

Q: Do you offer free shipping?
A: Yes! Free fast shipping to all 48 contiguous U.S. states from our warehouses.

Q: How long does delivery take?
A: Most orders ship within 1–2 business days and arrive in 3–5 days (depending on location).

Q: Do you ship internationally or to Alaska/Hawaii?
A: Currently, we only ship within the continental U.S. Contact us for exceptions.

Pricing & Payment

Q: Why are your prices lower than competitors?
A: We work directly with factories, eliminating middlemen to pass savings to you.

Q: What payment methods do you accept?
A:

• Credit/debit cards (Visa, Mastercard, AMEX, Discover)

• PayPal

• Bank transfers (for bulk orders)

Q: Is my payment secure?
A: Yes! We use 2048-bit SSL encryption for all transactions.

Warranty & Returns

Q: What’s covered under warranty?
A: Most machines come with 1–3 year warranties (varies by product). Check individual listings for details.

Q: What’s your return policy?
A:

• 30-day returns for unused items in original packaging.

• Defective items are replaced or refunded under warranty.

Q: How do I claim warranty service?
A: Contact our support team at 315-750-4008 or info@mechmaxx.org with your order details.

Customer Support

Q: How can I contact MechMaxx?
A:
📞 Call/Text: 315-750-4008
📧 Email: info@mechmaxx.org
⏰ Hours: Mon–Fri, 9AM–5PM EST

Q: Do you offer setup or maintenance advice?
A: Yes! Our expert team assists with assembly, troubleshooting, and care tips.

Q: Can I visit your warehouses?
A: Our facilities are fulfillment-only, but we’re happy to help remotely!

Business & Bulk Orders

Q: Do you offer discounts for bulk purchases?
A: Yes—contact us for wholesale pricing on large orders.

Q: Can I become a MechMaxx dealer?
A: We partner with retailers! Email sales@mechmaxx.org for opportunities.

Still have questions?
Reach out—we’re here to help! 🤝

🔹 Call/Text: 315-750-4008
🔹 Email: info@mechmaxx.org